Three Things

The future of email is Onboard.

I’ve worked in email marketing for a long time.

My first business was seasonal and driven by a 9-month stretch where my only goal was to gather as many emails as possible. So was my first big side project.

Now I work for a company that helps hotels and resorts with data-driven email.

And it’s the lessons I’ve learned along the way that makes me a huge fan of what a new startup – Onboard – is doing and the direction they’re taking this channel.

Reason #1) Purpose Based
The beauty of their platform is in the way everything is built around a specific goal and specific number. The crunch your Stripe data, tell you where you stand, and give you something to do that can fix it.


Once you stop laughing at my low numbers (most of my side project revenue is on Gumroad), notice the simplicity of this flow.

  • Your goal is to make more money.
  • Here’s a problem we found that’s impacting that.
  • Here’s a way to fix it.

Again, it’s goal-driven. Purpose-driven.

Reason #2) FIll in the Blanks
Now that they’ve shown you a specific thing you can do that will leave to a specific result, they don’t give you a platform to accomplish that, they give you a solution.

This is massive. Tweak a few words to fit your app and this step is finished.


The steps that follow are just as easy. Select the plans you want to apply that email to, confirm timing, choose a FROM address, and you’re done. All defaulted to best practices so you can launch a highly effective campaign without changing a thing.


No creative to touch, to copy to write, no strategy to implement.

Reason #3) Before/After Built In
Even better is that the results of these emails are gathered, crunched, and clearly spelled out for you (these are screens taken from their site).



All of this is built into a simple, no-training-required interface that kept me from ever asking, “okay, so…now what do I do?”

The Future
This, in my opinion, is the future of email. Solutions will outperform platforms because they’ll be built around common campaigns sent by similar businesses.

Launching a new product? There will be an Onboard-like system that guides you through the process. Trying to reengage your list? Convert leads to clients? Upsell? Same story. Instead of putting the burden on the marketer to have all the best practices and creative and skill to know how to do it right, these solutions will start with something that works and only require the marketer to tweak if they want to.

Onboard is already there and they’ve done a beautiful job.

I wouldn’t be surprised if the rest of the email marketing industry will soon head down a very similar path.

Three Things is a simple collection of all those little bits of marketing brilliance that catch my eye as I wander the web. Part journal for my own benefit and part shoutout to the talented marketers behind the scenes.

Hi, I'm Gregg.

I build solutions to marketing problems.


By day I run marketing for resort CRM / ecommerce provider, Inntopia. After the kids go to bed my laptop is my workshop as I try turn ideas and challenges into simple tools and solutions.